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Kundenberatung & Kontakt


Cheesemakers-choice.com is a venture of Be-St Holland Products B.V. , The Netherlands.

Office: 
Be-St Holland Products B.V., 
Mozartlaan 3B, 
4614 AC Bergen op Zoom.
Telefoon: +31(0)164-299386 

Chamber of Commerce: 20160711 
VAT: NL821336605B01 
Bank account number. 520550064
Branch: ABN AMRO bank in Bergen op Zoom in the name of Best Holland Products B.V.
IBAN: NL23ABNA0520550064
BIC: ABNANL2A

1. Ordering 

Placing an order .

To order an item on CHEESEMAKERS-CHOICE.COM you just have to follow the steps below: 
1. If you have found the product(s) you would like to purchase, decide how many pieces you want to order and click the shopping cart. 
2. If you would like to finalize your order, then click on “Shopping cart” on the right side on the top. Your shopping cart will be shown for review. Click on “Order” in your shopping cart.
3. Follow the step by step instructions, which will guide you through the registration and payment until your order has been confirmed. 
4. Immediately after finalizing the order process you will receive an order confirmation to your given e-mail address. As soon as your order has been shipped, you will receive a second e-mail with tracking details.

Delivery address.
We ship orders to the address which you have filled in under “Shipping address” 

Adjusting your order.
You can adjust your order within 24 hours if you have not yet paid for the order. In that case you have to send an email with “URGENT” in the subject line.

Product questions.
For questions about a product, you can contact us directly

Cancelling your order.
You can cancel your order within 1 hour after you have paid for the order. Please contact us with “URGENT ORDER CANCELLATION” in the subject line. If you have not paid for your order yet and you wish to cancel your order then you can contact us within a week at info@cheesemakers-choice.com. Orders that have not been paid for after two weeks will automatically be cancelled. 
Can I check the status of my order?
You can check the status of your order by creating an account at CHEESEMAKERS-CHOICE.COM, prior to placing your first order. Once you have logged in you can also check your order history.

2. Payment and Shipping.

Payment methods.
For payments you have the following options: Paypal, Multisafepay and Bank / Wire transfer. Multisafepay includes payment options for: IDEAL, Mastercard, Maestro, Mister Cash, Visa, Giropay etc.

     

Wire transfer: you can wire the money within two weeks after you placed your order. Our bank details can be found on the order confirmation email that we’ll send you. 

Please note, we can only ship your order when we have received the payment in full. For this you have to absorb all bank transfer payment costs at your end.

We can only ship the goods once we have seen the payment in our account. Please note that a transaction can take several working days. This time frame depends on your bank and cannot be influenced by us.

Additional costs.
When making a payment through your Paypal account a 4.4% surcharge is added to the total order amount. This is what Paypal charges us to receive your payment.

When making a payment through Multisafepay a 3.5% surcharge is added to the total order amount. This is what we are being charged to receive your payment.

Secure payment.
All your credit card information such as credit card number, expiration date etc are automatically transferred via an encrypted secure system to the paymaster without CHEESEMAKERS-CHOICE.COM or others having access to the data. Even for possible refunds the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods ( Verified by Visa or Mastercard Secure Code). 

If you have any questions regarding bank transfer payments please contact us .

Payment Period.
You need to pay for your order within two weeks. If you have not paid for your order within two weeks then your order will be cancelled automatically. 

Shipment.
All shipments are handled by TNT or DPD, depending on your delivery address. Orders will be shipped to your shipping address. In case your order weighs more than 20 kg (Outside EU) or more than 30 kg (Inside EU) we ask you to contact us to discuss the way of shipping.

Handling time.
When the product you ordered is on stock, your order will ship within 5 working days after we have received your payment. 

Shipping fees.

Destination
Fixed / 1st Kg
Extra kg costs / kg
Island surcharge
Remarks
The Netherlands
€ 6,75

€7,50
Above 10 kg contact us to discuss shipping method
Germany, Belgium
€ 18,60

€ 9,50
Above 30 kg contact us to discuss shipping method
Luxembourg
€ 21,95


Above 30 kg contact us to discuss shipping method
Austria
€ 19,60


Above 30 kg contact us to discuss shipping method
France (excl. Andorra, Monaco, Corsica), Denmark
€ 18,10

€ 8,50
Above 30 kg contact us to discuss shipping method
UK (excl. Gibraltar, Channel Islands)
€ 18,60

€19,00
Above 30 kg contact us to discuss shipping method
Italy
€ 21,10

€16,00
Above 30 kg contact us to discuss shipping method
Sweden
€ 21,50
€ 0,50
€10,00
Above 30 kg contact us to discuss shipping method
Hungary, Poland, Slovenia, Slovakia, Czech Republic, Finland
€ 24,85
€ 0,75

Above 30 kg contact us to discuss shipping method
Spain (excl. Baleares, Canary Islands)
€ 26,35

€32,00
Above 30 kg contact us to discuss shipping method
Romania, Bulgary, Latvia, Estonia, Luthuania
€ 34,10
€ 0,75
€ 19,50
Above 30 kg contact us to discuss shipping method
Portugal (excl. Acores, Madeira)
€ 41,10
€ 0,75
€49,00
Above 30 kg contact us to discuss shipping method
Ireland
€42,35


Above 30 kg contact us to discuss shipping method
Europe Zone 1:
Norway, Switzerland, Rest of Europe (non EU)

€42,35


Above 20 kg contact us to discuss shipping method
Rest of the world
€32,15
€ 5,15

Above 20 kg contact us to discuss shipping method

Europe Zone 1: Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Island, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Croatia, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, Belarus, Switzerland, Tunesia, Tanzania, Sudan, Algeria, Egypt.

Rest of the world: Argentina, Armenia, Australia, Azarbajian, Bolivia, Brasil, Canada, China, Costa Rica, Chile, Ecuador , Georgia, Hongkong, India, Israel, Japan, Kazahkstan, Kenya, Lebanon, Madagascar, Malaisia, Mexico, Morocco, Mozambique, Namibie, New Zealand, Oman, Pakistan, Paraquay, Peru, Philipines, Porto Rico, Russia, Surinam, South Africa, South Korea, Sri Lanka, Thailand, Uruguay, USA, Venezuela, Zambia

To which countries does CHEESEMAKERS-CHOICE.COM ship?
We ship worldwide. Contact us at info@cheesemakers-choice.com when your country is not listed and or when you do not find any shipping costs on your order confirmation.

Insurance of your order.
Shipments inside the European Community are insured up to a value of €500,00. Shipments outside the European Union are insured for a value op to € 250,00. Please note: in case you return a product it is your responsibility to insure the shipment.

Tracking your order.
Once your order has been shipped you will receive an email with the tracking number and link of your order.  By clicking on the link in the email you will be automatically be redirected to the courier’s site. 

Missing order.
If your order has still not arrived after 20 business days after that we confirmed it has been shipped, please contact us and we will try to find out what the status is.

3. My Account.

How do I log in to my account on CHEESEMAKERS-CHOICE.COM? 

First you have to send us an email to request a log in name and password. With these you can login to your personal pages. Once you are on your account page you can add, adjust or change your details.

Once you have placed your order and want to adjust your shipping address, please contact us and entitle your email as ‘URGENT’. You can not change your details in your account for your current order, we need to do that for you. When you change your account details then the changes will be applied to your next order, not to your current order.

Forgot password.
In case you forgot your log in details / password you can send us an email at info@cheesemakers-choice.com with subject: “Forgot password”.

4. Returns.

Return.
If you are not satisfied with a product, you can return it within the return period of two weeks. In the interests of hygiene we do not accept used products. In order to receive a refund (refund = order amount minus shipping charges) the unused product has to be returned in its original packaging. Before returning the goods please inspect the goods carefully. We can not restock used goods and therefore will not refund any money when the goods upon arrival turn out to be used.

We advise you to sent back the package with registered mail. If the goods are used, worn, damaged or incomplete then CHEESEMAKERS-CHOICE.COM is not obliged to take back the product.

Please note: Returns need to be returned to us with registered mail. It is your responsibility to ensure a proper return, please keep the return receipt on file. 

Please address returns to:

Be-St Holland Products B.V.
Moeskampweg 9
5222 AW Den Bosch
The Netherlands

Exchange.
We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the product(s) you prefer.

Refund.
Up to 14 working days may pass between the receipt of the return and the refund procedure. The time period depends upon your particular payment. Once your order has been processed your will receive an email confirmation of your return. The amount will be refunded on the account of your original payment method.  

Damaged/ Wrongly shipped Items.
In the unlikely event that you have received an incorrect or a defective product, please contact us immediately by phone or email. We will take back the item, exchange it against a new one or credit you the purchase price and sales tax.

5. Other.

How do I sign up for the newsletter?
You can enter your email address in the ‘newsletter’ box and click on ‘GO’. You will receive a confirmation email in which we confirm your subscription to our newsletter. You can also choose to receive our emails while checking out. 

Disclaimer. 
With this web shop CHEESEMAKERS-CHOICE.COM aims to provide information on the products which she sees as part of her portfolio. 
CHEESEMAKERS-CHOICE.COM strives to keep the contents of the web shop up to date and complete, however cannot guarantee this. 

The presented information on cheese moulds serves as indication only. If you decide to use the information, CHEESEMAKERS-CHOICE.COM advises you to do further investigation or to consult experts.
CHEESEMAKERS-CHOICE.COM collects, arranges and presents the information extremely careful. Because the information comes from third parties, CHEESEMAKERS-CHOICE.COM is not liable for the correctness and completeness of it. Use of information is on own account and risk. 

Except in case of deliberate or serious misbehaviour, CHEESEMAKERS-CHOICE.COM does not accept any liability for the impact of the use of (the contents of) this web shop. 

Liability. 
This Internet site contains links or references to Internet sites and sources that are maintained by third parties and have been made available to other parties. Because CHEESEMAKERS-CHOICE.COM has no influence on (the contents of) those Internet sites and/or sources CHEESEMAKERS-CHOICE.COM can not be held responsible for the correctness or completeness of the presented information on those Internet sites and/or pages. 
CHEESEMAKERS-CHOICE.COM is not responsible for viruses that, in spite of regular checks, are found on its site. 

Linking to the CHEESEMAKERS-CHOICE.COM Internet site.
If you wish to link to this site, please always do this to the Homepage of CHEESEMAKERS-CHOICE.COM.

Applicable law. 
To this Internet site and the disclaimer the Dutch law applies. All disputes on account of or concerning this disclaimer will be presented at exclusion to the competent judge in the Netherlands. If other language versions of the disclaimer show discrepancies or would lead to different interpretations, the version in the Dutch language is decisive. 

Privacy policy.

CHEESEMAKERS-CHOICE.COM trades directly with its consumers. 
The contact that you, the customer, has with us, will go mainly by means of e-mail, telephone or mail. 

Protection of personal data. 
CHEESEMAKERS-CHOICE.COM respects the personal life environment of its customers. In the implementation of our activities the protection of personal data is very important to us. Personal data are handled very carefully and are handled in a protected way. 
In this respect we obey the rules that the Dutch law states on protecting personal data. 

Use of personal data. 
CHEESEMAKERS-CHOICE.COM uses your personal data to inform you concerning our products and services which can be of interest to you. If you no longer wish to receive this information, please inform our sales department.
If this cancellation concerns information which you have received by e-mail, please answer the concerning e-mail using as subject "unsubscribe". 

CHEESEMAKERS-CHOICE.COM does not hand over your data to third parties. 
CHEESEMAKERS-CHOICE.COM does not sell or hand over personal data to third parties. Only after consulting you and only with your approval, CHEESEMAKERS-CHOICE.COM will hand over your data to third parties that have been involved in, for instance, a project. These can be for example equipment suppliers that you are working with on the project. 

Cookies. 
CHEESEMAKERS-CHOICE.COM uses cookies to collect data of visits to our web shop. For example data of the “most visited page”. The objective is to continuously improve the lay out of our web shop. Moreover cookies are used to recognise you at a next visit and to be able to make customer specific offers to you. If you do not accept the use of cookies, then you can eliminate cookies in your browser. 

Note: 
Turning off cookies can limits the use of our web shop. If you accept cookies, these are stored on your computer during a maximum of 5 years. Of course you can always remove them manually at any moment. 

Although on the contents of our web shop extreme care has been spent, no liability can be accepted for possible inadequacies in the present texts or in the functioning there of. 

Whole sales.
For whole sales questions please contact us

VAT-Number
NL821336605B01

Chamber of Commerce number.
20160711

Maintaining CHEESEMAKERS-CHOICE.COM cheese moulds. 

Cleaning. 
All plastic mould parts can be cleaned by immersing the components overnight in a cleaning liquid. The use of a brush improves the final result. The temperature of the cleaning liquid for the plastic parts must not exceed 80°C. Because of the vulnerability of the cheese cloth the temperature of the cleaning liquid must not exceed 55° C.

Do not expose the products to sun light.

Materials.
The cheese moulds are completely made from plastic. The raw materials used for the production of the cheese mould have been approved for direct contact with foodstuffs. 

New items.
We aim to add new products to our port folio on a regular basis. In case you don’t find the cheese mould you are looking for send us an email

Translate CHEESEMAKERS-CHOICE.COM
We currently offer our web shop in English and Dutch. German and Spanish will follow shortly.

Restock.
On a regular bases we restock items. In case you want to order an item that is not on stock you can send us an email and make a reservation for the specific product. Once it is back on stock we will inform you accordingly.

Custom made cheese moulds.
CHEESEMAKERS-CHOICE.COM offers the design and manufacturing of custom cheese moulds. In case you are interested in a custom made cheese mould offer you can send us an email.

6. Contact .

Further questions.
In case of any further questions please email to contact our service team or 
call telephone number: +31(0) 164 299 386

Answering emails.
All emails will be answered within 5 working days. If you have an urgent question then please add ‘URGENT’ to the email subject line. Urgent entitled emails will be answered within 1 working day.